Digital Service Request

Submit requests for website updates, new features, bug fixes, analytics, and technical support.

Service Area
DIG

Website Updates

Content edits, new pages, and maintenance for all PUE sites.

System Support

Bug fixes, troubleshooting, and feature enhancements.

Analytics & Reporting

Traffic, engagement, and performance insights for better decisions.

New Features

Custom tools, integrations, and user experience improvements.

Available Digital Services

Choose from our comprehensive range of digital solutions

New Website Entity

Create new websites, microsites, or web applications

Website Updates

Content updates, design changes, and enhancements

Bug Fixes

Technical issues, errors, and system problems

Analytics Setup

Tracking, reporting, and performance monitoring

New Features

Custom functionality and feature development

Request Type Selection

Choose the type of digital service you need

Not Sure Which Type?

Our team can help you determine the best approach for your digital needs.

URL or System Information

Provide details about the website or system involved

For new websites, provide the intended domain or working title

Important Notes

  • • All URLs should follow QF naming conventions
  • • New domains require approval from IT Security
  • • Production changes may require maintenance windows
  • • External hosting requires compliance review

Detailed Description

Provide comprehensive information about your request

Priority Level & Impact

Help us understand the urgency and business impact

High Priority Requirements

  • • Supervisor approval required
  • • Business justification mandatory
  • • May require after-hours work
  • • Additional review processes apply

Attachments & Supporting Documents

Upload relevant files to help us understand your request

Upload screenshots, error messages, or system logs

PNG, JPG, GIF, PDF • Max 10MB each

Upload design files, mockups, or visual references

PSD, AI, XD, Figma, PDF • Max 25MB each

Upload specifications, requirements, or technical docs

DOC, DOCX, PDF, TXT • Max 15MB each

File Upload Guidelines

  • • Screenshots: Capture full browser window with error messages visible
  • • Error Logs: Include timestamp and complete error stack trace
  • • Mockups: Provide multiple screen sizes (desktop, tablet, mobile)
  • • Documentation: Include version numbers and last modified dates
  • • Naming: Use descriptive filenames (e.g., "homepage_error_screenshot_2024.png")

Security & Compliance

  • • All uploaded files are scanned for malware
  • • Files are stored securely and encrypted
  • • Access is limited to assigned team members
  • • Files are automatically deleted after 90 days
  • • Do not upload sensitive personal information

Timeline & Desired Deadline

Help us plan and prioritize your request effectively

Select your preferred completion date

Estimated Timelines

Bug Fixes: 1-5 business days
Content Updates: 3-7 business days
New Features: 2-8 weeks
New Websites: 4-12 weeks
Analytics Setup: 3-10 business days

Requester Information

Your contact details and organizational information

Communication Preferences

Additional Information & Notes

Any other details that would help us deliver the best solution

Pro Tips for Better Results

  • • Be Specific: The more details you provide, the better we can help
  • • Include Context: Explain the business need behind your request
  • • Set Realistic Expectations: Complex requests take time to do properly
  • • Provide Examples: Show us similar solutions you like
  • • Think Mobile-First: Most users access content on mobile devices
  • • Consider Accessibility: Ensure solutions work for all users
  • • Plan for Growth: Think about future scalability needs
  • • Test Early: Plan time for proper testing and feedback

Terms & Conditions

Please review and accept the following terms

Auto-saved 11:46 AM
Request ID: DIG-2026-192
Estimated processing: 24-48 hours